For gold plated items, we recommend to remove your By Vivi Ami jewelry when:
- Applying lotion, hairspray, perfume, or any other beauty products
- Cleaning the house or using harsh chemicals
If the jewelry is exposed to any water/chemicals, it is always recommended to dry the piece prior to storing in order to preserve quality/vibrancy.
To properly store your piece, we recommend to use a closed, dry container such as a soft pouch, jewelry box, or closed bag.
- Polish chain with a soft cloth
- Make sure jewelry is always dry prior to storing
- Use warm water and mild soap
DOES BY VIVI AMI OFFER REPAIRS OR REPLACEMENTS?We’re always happy to look into a repair or replacement for qualified products. Please contact us at firstname.lastname@example.org. Include your name, order number, and photos/details of what you need replaced or repaired. Providing details will move the process quicker and allow us to assist with any next steps and notify you of any fees before sending your item in.