Return & Exchange Policy
Our 30-Day Happiness Guarantee
We want you to love your handmade piece. If you are not completely satisfied, you may return any unworn item in its original condition within 30 days of delivery for a full refund to your original payment method.
How to Initiate a Return
-
Email us within 30 days of receiving your order at support@byviviami.com.
-
Please include your order number and the reason for the return.
-
We will email you within 1-2 business days with instructions and a return shipping address.
Return Conditions
-
Item must be unworn, undamaged, and in its original packaging.
-
The item must be returned in the same condition it was received.
-
Return shipping costs are the responsibility of the customer.
-
Your refund will be processed once we have received and inspected the returned item.
Exchanges
We currently offer refunds rather than direct exchanges. If you would like a different item, please return the original for a refund and place a new order on our website.
Final Sale Items
Custom-made, personalized, or engraved items are final sale and cannot be returned unless they arrive damaged or defective.